Job DescriptionPae Tukutuku – Auckland Information Office (location is Ellerslie)Permanent fulltimePānuitanga | NoticeTū ana te tangata i te waharoa o te marae o kui mā o koro mā.Pōwhiritia te ara tika kia tū he kooti Māori e tāwharau nei i te pae tangata, te pae whenua i te whare kōrero.E te tii e te taa nau kake mai Ki Te Kooti Whenua Māori e rapu ana i te tangata ngakaunui ki te kaupapa whenua, ki te kaupapa whānau hoki.Te Haeata/The OpportunityTe Waharoa is a national team of the Māori Land Court responsible for the high-quality data entry of Māori Land Court enquiries and applications. Our team is the gateway to where applications and enquiries start their journey in the Court.As a Pae Tukutuku you will master the craft of delivering a top-notch frontline customer service to Māori landowners and Court users that so they have a positive interaction and experience with our Court. You will give accurate advice about preparing and making applications, developing whenua and whānau, how to research the Court record, respond to telephone enquiries and being part of the national team that responds to email and online enquiries.You may also be required to progress applications in the Māori Land Court and support sittings of the Court when required. You'll need to have an open and willing mind when it comes to technology so you can work with our new system, Pātaka Whenua.As a member of the Māori Land Court you will be expected to use te reo Māori and practice tikanga Māori in your daily work so you'll need to be comfortable, competent and confident to do that.If you can operate under pressure, in a fast pace, you are self-directed, highly motivated and have a commitment to whānau wellbeing through whenua – then this is the role for you.Ō pūkenga/Skills and ExperienceNo candidate will meet every single desired qualification. If your experience looks a little different from what we have outlined and believe you can bring value to the role, we'd love to hear from you!To be successful in this role you will:
Have experience in customer service, both in front line and written capacities
Demonstrate strong interpersonal skills, you will be able to act with tact and discretion.
Have a can-do attitude with a strong customer focus
Have strong standard of written and oral communication
Enjoy working in a reactive as well as a proactive environment
Have an understanding and appreciation of cultural practises and challenges, related to Tikanga Māori
Be able to work autonomously and collaboratively
Have solid computer skills
Have strong research abilities
Mō mātou/About usThe Māori Land Court is a business arm of the Ministry of Justice whose purpose it is to ‘strengthen people's trust in the law of Aotearoa New Zealand'.For more information about the ministry you can visitThe ministry champions a value-based approach to service delivery and staff job satisfaction.Ngā Whakaaro MāoriR.I.S.E. ValuesKo te tohu o te mana ko te WHAKAMANAThe measure of your mana is in how you enhance the mana of othersWhakamana is a process of mutual respect and understanding. A whakamana process will help the Ministry engage well with Māori communities, with the intent of these engagements based on positive impact and high trust.RespectWe value others and their contributions.
We share our knowledge and experience generously.
We work together towards shared goals.
We respect diversity and support one another.
Kia TOKA TŪ moanaBe steadfast, be like a rock in the oceanToka tū means to be solid in our foundations and to maintain the integrity of the Ministry. Toka tū can also refer to the integrity or bond of our word, internally and externally.IntegrityWe are honest and open.
We take personal responsibility.
We have high professional standards.
We are fair and impartial.
Kia manawa tītīHave great perseverance, have the heart of the mutton birdĀKINA literally means encouragement. The concept of ākina is about doing what needs to be done without praise or the need to be recognised. It is also about service and doing the jobs that no one wants to do.ServiceWe deliver results.
We understand and meet the needs of those to whom we provide services.
We take good care of relationships.
We meet time frames we have agreed to.
Kaua mā te waewae tutuki engari mā te ūpoko pakaruDo not be dissuaded by little falls, fight to the bitter endEKE PANUKU literally means to successfully overcome. It is about going above and beyond, pursuing excellence in all that we do for the people that we engage with and serve.ExcellenceWe focus on quality.
We focus on finding solutions.
We encourage innovation to achieve better results.
We acknowledge our achievements and successes.
The Māori Land Court is a court of record, within the Ministry of Justice, responsible for managing the accurate recording of Māori land ownership. This is driven by the recognition of whenua as taonga tuku iho and the unique relationship between Māori and whenua.For more information about what we do, you can visit .“Kia tautāwhitia te pae whenua, te pae tangata me te whare kōrero”Ngā painga o tēnei wāhi mahi/What's great about working hereWe offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:
4.4 weeks holiday leave
flexible work hours where possible
an online professional development portal
access to a variety of inclusive and proactive networks
See our full range of benefits .With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.Utu ā-tau/SalaryThe remuneration band for this role is $58,729 to $80,794 – while the appointing salary will be based on skills and experience, we are willing to pay higher in the band to attract strong candidates into this role.Tono mai/ApplyTo apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.Applications close on 22 May; however, we will be reviewing CVs as they come in and inviting successful candidates to interview before the close date.If you have any questions, please contactFollow us on
