Estee Lauder - Counter Manager - Auckland International Airport - Full-Time
Estée Lauder
- Auckland
- Permanent
- Full-time
Sales and Customer Service
- Work closely with sales manager to develop strategies to achieve retail targets, drive rankings in store and to address shortfalls in the counter’s performance.
- Drive retail sales to ensure all daily, weekly, monthly targets achieved. Track and monitor progress via the daily Business Record.
- Set and allocate individual sales and service targets based on working shift/performance to ensure that the team target is consistently achieved.
- Monitor and report competitor’s sales trend.
- Coach BAs to achieve targets via demonstration, consultation.
- Ensure all customer complaints are handled professionally.
- Prepare and conduct daily counter team meetings to review team goals, results and to elicit feedback.
- Managing general counter management such as display, counter cleanliness, tester, inventory etc.
- Manage stock levels through analysing rate of sale, seasonal change and promotional activity. Feedback to brand or retailer on orders for promotions / peak seasons or out of stocks. Ensure correct stock rotation and replenishment.
- Ensure Daily Business Records completed accurately and legibly and forwarded to the Office/AC within established time frames.
- Ensure Merchandising standards are maintained as directed by the support office.
- Understanding and ensuring all team member adhere to brand DNA and expectations such as brand culture, grooming guidelines, service standard, product knowledge, selling skills, team goals/strategies and policies & procedures.
- Working with SEE and store team to effectively manage each BA’s working shift, working hours.
- Conduct coaching and feedback to each BA’s on their work behavior or performance.
- Coach team to ensure all tasks should be aligned with the business which comes from brand/company guideline and share equally to all team members.
- Delegate and share responsibilities across team to ensure full understanding of all facets of counter management.
- Encourage team to be aware of business performance and participate in raising new ideas and ways of doing things.
- Attend and actively participate in all training programs motivating team members.
- Help sales manager to source, screen, and co-interview potential BA applicants when required.
- Conduct trainings guided by brand sales and education team for all team members or newly hired Bas when required.
- Clearly understand and communicate to BAs which comes from the brand or retailers.
- Develop and maintain productive business partnership with retailers to ensure good business relationship and environment.
- Clearly communicate to the team in timely manner if any notice/announcement, marketing plans and promotional information etc.
- Ability to work with flexible roster including evenings and weekends in a fast paced environment.
- Ability to work effectively as part of a team.
- Training attendance & in-store meeting attendance and facilitation.
- Ability to analyze and interpret figures and comments in writing weekly/monthly reports.
- Ability to assess customer and staff needs and make recommendations.
- Training and coaching of new and existing employees.
- Professional demeanour and ability to be flexible and handle change in a positive manner.
- Manual handling activities such as packing, unpacking and lifting of stock and materials. Setting up displayer and events in your location.
- Must be able to wear Tom Ford Beauty products.
- Must be physically able to stand on feet during shift hours.
- Excellent customer service skills.
- Previous experience in sales/goal driven environment is desirable.
- Excellent communication skills, leadership, organizational and time management skills.
- Results Oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others’ development needs and bolsters their abilities.
- Anticipates, recognises and meets customers’ needs.
- Skilled at winning people over.
- Handles difficult and tense situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Models team qualities like respect, helpfulness and cooperation.
- Cultivate and maintain extensive informal networks.
Primary Location: Asia Pacific-NZ-AUK-Auckland
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 243297