Front Office Manager - Sudima Kaikoura
Hind Management
- Kaikoura, Canterbury
- $65,000 per year
- Permanent
- Full-time
- Confident, well motivated, enthusiastic and calm under pressure
- Takes pride in work and has exceptional attention to detail
- Flexible and adaptable in approach
- Ability to prioritise and work to deadlines
- Work to a high standard, accurate and organised
- Approachable and flexible & a team leader
- A passion for team development and mentoring
- Our People: Celebrate diversity and Inclusion, ensure inclusion of Te Reo Māori and people with Disabilities and Neurodiversity as a priority within our organization at every opportunity, focusing on the wellbeing and growth of our people and communities in line with our values and ESG commitments.
- Environmental sustainability: within the scope of your position ensure decisions, materials and supplies are in line with our ESG commitments for environmental sustainability.
- NZQF Diploma (ANZSCO Skill Level 2)
- OR At least three years of relevant experience may substitute for the formal qualifications listed above
- Be responsible for ensuring a smooth check in and out process and guest satisfaction.
- Oversee and ensure Front Office and Guest Service departments are staffed and running effectively and efficiently.
- Oversee and ensure personal presentation as well as departmental grooming standards are held as per the company policies.
- Oversee safe evacuation of the hotel should the situation arise.
- Oversee rosters
- Be available to work all shifts
- Current LCQ, General Managers, and First Aid Certificate
- Excellent written and verbal English communication and interpersonal skills
- Essential understanding of all Front Office systems and processes
- Strong leadership ensuring department compliance across Health & Safety, Company Procedures, and legislation
- Report daily to the team and Hotel Manager
- Reporting on monthly budgets and P&Ls
- Have a full NZ Drivers License
- Fantastic employee discounts at our hotels, restaurants and spas across New Zealand
- Kaikōura has an attractive work life balance, with close proximity to the sea and marine activities. Surfing, fishing, scuba diving and outdoor adventure are just some of the activities the area boasts
- Staff uniform and meals on duty provided
- Develop your Te Reo and cultural responsiveness with the hotel being part owned by the local iwi and being situated in the growing cultural hub for the South Island
- Family and friends rates within our network of hotels
- Excellent reward & recognition events
- Long service and anniversary gifts and benefits
- Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
- Wellbeing programme including Health insurance discounts
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own online digital learning platform