Service Manager - Full Time - Palmerston North
thl
- Palmerston North, Manawatu-Wanganui
- Permanent
- Full-time
- At least 2 years' experience in an automotive service environment required - five or more year
- Two years of supervisory experience with a similar job responsibility within the automotive industry
- Good interpersonal skills
- Good communication skills
- Good analytical skills
- Attention to detail
- Use/maintain computers to monitor daily
- Utilise new systems or processes implemented by the
- Maintain technical bulletins and special tools to increase technician
- Ensure that customer experience and service is a
- Ensure that thl business policies and procedures are adhered
- Understand and ensure compliance of NZ vehicle
- Develop and maintain good working relationships with customers, supply partners, contractors, and business associates.
- Implement/communicate/monitor Customer Satisfaction standards
- Implement and support RVSC 'good guides' across all department activities
- Establish/maintain/build warranty claim processing procedures
- Ensure high-quality service and repairs are provided to every customer
- Deliver the right vehicle in perfect condition every time
- Monitor workflow
- Monitor repair order trends
- Lead, coach, and mentor the service teams to continue a proven safe and positive culture across the Palmerston North Service Centre
- Follow all Branch policies and procedures
- Participate in/contribute to management meetings
- Establish/maintain/monitor a follow-up system to ensure customer satisfaction within 24 hours
- Use an effective appointment system
- We offer a very competitive salary.
- Our products are fun, and our jobs are too. You'll be a part of a creative and collaborative team that invites one and all to bring cool ideas to life that impact our business.
- You'll be a part of a flexible work environment that lives and breathes travel and experiences. Want to go on a road trip with your friends and family? We'll hand you the keys to your ride.
- Want to go caving underground and abseiling down waterfalls? We'll provide you with a wetsuit and some rope.
- Working for thl opens an epic world of fun experiences and you'll probably have to re-write your bucket list.
- As part of the thl group, there are also plenty of career progression opportunities.
Posted on 08 Apr 2024
Closes on
Location(s) Palmerston North
Expertise Electrician
Job level(s) Experienced/Skilled
Work type(s) Full Time
Group division RVSC
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