Product Manager
IDEXX
- Auckland
- Permanent
- Full-time
- Automated appointment reminders and confirmations that reduce no-shows and save valuable time for teams.
- Health service reminders that inform pet owners of upcoming or past-due services, such as vaccinations or annual wellness visits.
- Online scheduling that enables pet owners to conveniently request appointments directly from health service reminders or through the Vello software.
- Pet owner mobile experience that eliminates the need for an application download, providing full digital access to pet health records, appointment information, prescription history, test results, and more, all from a mobile web browser.
- Two-way texting that enables immediate connection with pet owners, automatically updating the patient record and communication log without character count limitations or extra fees.
- Pre-appointment instructions that drive both visit and diagnostic compliance, including fecal or urine sample reminders, drop-off and pickup times, and recommended blood work.
- Lead the ideation, technical development, and launch of innovative veterinary software products.
- Understand market needs and gather product requirements, collaborating with both internal and external stakeholders.
- Develop, define, and execute product strategies and roadmaps, including business case justifications and cost/benefit analyses for product initiatives.
- Collaborate with cross-functional teams, including engineering, marketing, and design, to deliver high-quality products on time.
- Define and analyse metrics to guide product development and ensure effectiveness and ROI.
- Manage the entire product life cycle from strategic planning to tactical execution.
- Bachelor’s degree in business, Computer Science, Engineering, or a related field.
- Proven experience as a Product Manager or similar role in product management, preferably in the B2B/B2C software space.
- Proven track record of managing all aspects of a successful product throughout its lifecycle.
- Excellent written and verbal communication skills.
- Strong problem-solving skills and willingness to roll up one's sleeves to get the job done.
- Skilled at working effectively with cross-functional teams in a matrix organisation.
- Structured onboarding, induction, ongoing training and transparent performance driven professional development
- Rewarding salary packages including lucrative incentive schemes for all
- Continuous L&D (both internal and externally)
- Great tech kit for both work and personal use
- Hybrid working with a great office space to collaborate - including a gym and roof top bar!
- Coffee + snacks + catered lunches at least twice a week
- Animal friendly office - woof woof!