Housekeeping Team Leader
Hilton
- Auckland
- Permanent
- Full-time
- Allocate work duties to Team Members
- Perform routine inspections of all check out rooms and spot checks of all occupied rooms
- Report and follow up on any maintenance defects or other issues
- Inspect, routinely, service areas, storerooms and corridors
- Schedule and supervise deep cleaning and any other projects
- Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
- Manage, efficiently, stock control and the maintenance of equipment
- Provide excellent Guest service, including VIP and other special requirements
- Ensure the adherence to hotel brand standards at all times
- 1+ year experience as a Housekeeping Team Lead or Supervisor in a 5-star hotel environment
- Proficiency with computers, Excel, Word, ONQ
- Experience with allocations
- Knowledge of chemicals and ability to train team member on their product knowledge
- A friendly and outgoing personality with a proactive, "can do" approach
- Well organised and attention to detail
- Physically fit to perform the role
- Flexible availability with working in weekends and during holidays
- Team member and Friends & Family discount on global Hilton room rates
- Discounts of up to 25% on products and services in participating Hilton outlets
- Access to Hilton University training, offering more than 2500 learning programs
- Access to an Employee Assistance Program (EAP)
- Career development opportunities
- Complimentary staff meals whilst on duty
- Laundered dry cleaning services