Night Auditor/Relief Night Manager
Accor
- Auckland
- Permanent
- Full-time
- This role is required to work overnight from 11pm to 7.30am the next day.
- Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused
- Knowledge in Opera PMS and balancing procedures. Run reports and draw up statistical information as required by finance policies and procedures
- Compile Night Audit day pack reports and documents in accordance with PCI Compliance, distributing to specific departments in a timely manner as required
- Complete computer system backups and save in accordance with finance policies and procedures
- Assist in the management of the hotel Front Office operation to achieve a reputation as a market leader in individualized customer focused service in the hotel locality
- Supervision of night services including room service, OTS, car parking and porter services, ensuring guest arrivals and departures are as efficient as possible
- Minimum 12 months experience in Front Office or similar role
- Experience within a 5 star luxury environment advantageous
- Experience with Financial Reporting
- Must have General Manager's Certificate and LCQ Certificate or the ability to obtain
- Must have Full NZ Drivers license
- Knowledge of Opera preferred
- Ability to work varied shifts including weekends and public holiday
- Excellent verbal and written communication skills
- Staff meal provided per shift
- Uniform and dry-cleaning of uniform
- International accommodation and retail discounts across varying Accor Hotels properties
- Family & Friends Hotel Discounts
- Opportunities for further development and worldwide career progression within Accor
- Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)