Contact Centre Team Leader
Sonova
- Takapuna, Auckland
- Permanent
- Full-time
- Motivate and inspire our customer service centre team to deliver quality, focussed support and solutions for clients
- Contribute as an active member of Triton Hearing management, championing issues, offering solutions and seeking wider business opportunities
- Support the successful delivery of initiatives to support organisational strategy
- Assist the Head of Contact Centre with all aspects of the CSC's Human Resources, including coaching and development to ensure a highly motivated team and a high performance culture
- Collaborate with HR in recruitment efforts ; screen resumes and conduct preliminary interviews to evaluate candidates' credentials and suitability.
- Seek out industry-best practices to improve CSC Operations, working to achieve continuous improvement in performance
- 3+ years' Team Leader experience, managing 4+ direct reports
- Strong personal drive to develop teams
- Passion for Client Service excellence
- Understanding of call centre processes and lead time
- Presentation Skills
- Outstanding customer service aptitude.
- Driven by results, with a keen focus on tracking and achieving objectives.
- Competitive salary package + bonus
- Substantial Parental Leave Package & Paid Partners Leave
- Generous Wellbeing Allowance
- Long-Service Recognition
- Triton Perks - exclusive discounts to over 80 retailers and service providers
- We offer an extensive leave policy including 1 'You Day' and Birthday leave
- Free Financial Advice Sessions