Remote Support Engineer
Philips
- New Zealand
- Permanent
- Full-time
- Responsible for answering customer calls and documenting all technical and non-technical details in company CRM that provides as a record of actions taken to resolve issues.
- High and effective levels of communication with our customers and internal stakeholders.
- Ensure both internal and external customers are kept informed as to next steps and in particular of any delays which may have an impact on the job
- Escalate technical issues when required as well as support field engineers with technical knowledge whilst performing handover
- Minimum 3 years’ experience in a similar role (Healthcare IT support would be beneficial)
- Area of Experience: Healthcare Product(s) support (PACS / DICOM / HL7 / SQL)
- MySQL Database administration, Troubleshooting Database problems
- Handling HIS-PACS-VNA Integration
- TCP/IP understanding