Customer Solutions Expert

Tax Traders

Auckland
$110,000-130,000 per year
Permanent
Full-time

2 months ago
Apply easily

If you love helping people, solving complex problems with creative solutions and love detail and process, then we could be the place for you.We are looking for team members to join our Customer Solutions Chapter, answering queries, helping solve client problems and coming up with creative tech solutions to make their work more joyful.We work with thousands of accountants and corporates throughout New Zealand and are looking for a special someone to build these relationships well by being the answer to every question. As we are a fintech company, you will be working with our platform and talking with clients about our tech solutions.As we are always iterating on our product suite, you might also work with our development team to come up with new and innovative software solutions to help our clients work smarter, and testing these to ensure they can be deployed in the most efficient manner.You will have exceptionally high standards and be great with the details. You will be a high achiever and love to work at a place that values this.We are a fast-growing and dynamic company, so when it comes to your own personal development, the sky is the limit! You will be well cared for and supported every step of the way. If you want an environment where you can grow and develop, and find new roles and opportunities in your work, then this is the place for you.At Tax Traders, we hire for character and competence. We work with every team member to create the job that best suits their unique skills and capabilities.RequirementsKey responsibilities of this role are:

Being a warm and helpful solution provider for all inbound enquiries from both existing and prospective clients via phone and email.
Providing quotes on client orders and queries using excel, being mindful of the myriad of factors that may go into this.
Providing input, training, support and connectivity to our Relationships Chapter and providing transactional support to our business relationship experts as required;
Connecting with our clients, whether by providing training, attending events or engaging in client visits.

To do well in this role, we think you’ll need:

Clear communication skills, and the ability to connect well with people with warmth and positivity, whether on the phone, via email or in person.
A highly organised, detailed, structured mind that enjoys a high volume of transactions.
The willingness to take and give honest feedback, reflect and grow as a result with high levels of self-awareness and a growth mind-set.
A commitment to the wider vision and mission of Tax Traders, an excellent alignment with our culture and DNA, and a good level of comfort with change.
Strong interpersonal skills, with a personable manner, predisposition for teamwork and adaptability.
A desire to bring your whole self to work and embrace and contribute to the culture of the organisation.

Benefits

Dynamic, successful, high growth, fintech company with huge opportunities ahead.
Purpose lead, people first, strong DNA and culture. Certified B-Corp.
Incredible commitment to you, your development and your wellbeing.
Work for a profitable, well-established fintech company that still feels like a start-up with high growth and expansion.
We place our people first with a leading well-being programme in place, including free access to counsellors, coaches and psychologists.
Experience pathways for growth and expansion with time off each week for personal and professional development.
We are constantly innovating and value competence, expertise, risk-taking and psychological safety.
We love our working parents - on-site nanny two days a week, after-school club and more.
We offer competitive salaries, flexible working arrangements and a supportive and fun company culture.
We have a beautiful office space in Newmarket with parking.

We have partnered with Kin to find the right person for this role. If you have any questions please contact Jamie Edmundson, she can be contacted by emailing jamie.edmundson@kin.co.nz

Tax Traders