Service Manager - Hilltop Bicycles UWS - New York, NY
Specialized Bicycle Components
- Upper West Side, Manhattan, NY Hilltop, Canterbury
- Permanent
- Full-time
- Overall profitability of the department: covering and exceeding departments’ run cost
- Lead service team in all bicycle and store service functions: new bike builds, walk-in repairs, and checked-in repairs, while exemplifying best practices for all service staff
- Overseeing and assigning workload, both when present and not, to ensure efficient flow and achieving 24-hour turn around (on all tickets not requiring special order)
- Manage all aspects of repair workflow: intake, job prioritization, service part order management, timely completion and quality of all work, and rider communication.
- Assist with general store tasks including the following: opening/closing of store, resolving customer service/POS issues, participating in community/marketing events and ongoing staff meetings to improve department and company.
- Monitor sell-through on all service-specific parts and accessories; establishing a “never-out” list made up of commonly needed shock seals, chains, cassettes, and cleats.
- Oversee and ensuring swift completion of all warranty issues and shop bikes
- Maintain primary point of contact with Specialized warranty representative
- Uphold all safety, cleanliness, and appropriate stocking of tools at workstations (service department and rider care)
- Staff has direction and is informed when manager is not present (days off, time off, etc.) so that all service members are working purposefully towards service goals
- Evaluate each employee’s performance and is first point of contact when issues arise in service among riders, service employees, and the service/sales interface
- Contribute to the larger Specialized R&D team by closing the feedback loop; providing insights from both the technician's perspective and remitting valuable critique and reaction from our riders
- Passion for cycling and the Specialized brand
- A current or former retail employee with 1+ years of experience
- Excellent communication with the ability to effectively interact with riders and team members
- Must be able to work as business dictates which includes weekends
- Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
- Able to lift at least 50 lbs. or more and use proper lifting skills
- Competitive health care (Medical PPO or HDHP)*
- Dental*
- Vision*
- Health Savings Account (HSA)
- Short and Long Term Disability
- Company sponsored life insurance
- Optional Term Life Insurance
- Optional Critical Illness insurance
- Optional Critical Accident insurance
- Competitive vacation package*
- 401(k) with match
- 8 Weeks paid parental leave
- Paid company holidays
- Employee discounts on all product
- Deep partner retail discounts
- Fitness & Events Reimbursement
- Uniform Allowance
- Employee Assistance Program
- Commuter Benefits *if applicable in state
- Family & Friends Discount
- Compensation: $23-$26/hr