Service Writer
Brandt
- Cambridge, Waikato
- Permanent
- Full-time
- Be the front-facing person for the service department and provide best-in-class customer service.
- Assign jobs and work orders to employees according to their skills and knowledge.
- Ensure a superior customer experience by translating prospective and current customer' concerns into specific actions for the Service Department.
- Engages with the customer to explain the work performed and the related costs; resolves customer concerns or escalates concerns to the Location Manager if required.
- Proactively follows up and advises customers of any deviations from the original estimate regarding timing or costs as required.
- Ensuring all pre-authorizations and pre-inspections are complete before initiating repairs.
- Maintaining current and accurate customer job files/work orders, including opening work orders, posting technician's time to work orders., and posting technician's comments.
- Reconciling technician's time to payroll time capture processes and submit to payroll.
- Maintaining work order details log on a daily basis.
- Preparing all Warranty and product improvement program claims and monitoring warranty receivables.
- Develops and maintains follow-up processes regarding work completed to ensure customer satisfaction.
- Follow all safety rules and regulations in performing any duties you are asked to undertake.
- Previous Agriculture or Automotive industry experience would be an advantage but not essential.
- A positive, helpful, flexible and supportive disposition
- experience in a mechanical environment
- Sound knowledge and use of Microsoft Office suite
- Ability to work under pressure and prioritize.
- A collaborative approach, adhering to company values.
- Competitive remuneration
- Employee Pricing on John Deere goods for personal use
- A great work culture.