Customer Care Consultant

Madison Recruitment

Auckland
$25.00 per hour
Permanent
Full-time

24 days ago
Apply easily

Have you got a background in administration and customer service and looking to grow your career in an exciting, fast paced company?

Join a high-end luxury appliance brand and build your experience within the customer service industry!
ASAP start – 3 month duration with the potential of longterm opportunities
CBD location with onsite parking

About the role: You will be responsible for providing an exceptional customer experience via phone and email to their high-end clientele.Day to day responsibilities:

Provide the upmost customer service over phone and via email in regard to their high-end domestic and commercial appliances
Assist with customer orders, payment and delivery information
Resolve customer queries by liaising with retail partners and providing updates on stock
Manage administration duties including quotations and product despatch
Book in service call outs within a timely manner

Days/ Hours: Monday – Friday, 8.50am – 5.00pmAbout You: You describe yourself as a go-getter, you see the glass as half full, and have previous experience in a call centre environment!You will have:

Preferably 1 - 2 years proven customer service experience
A passion for interacting and learning about people
Resilience - the ability to bounce back and remain objective after a difficult customer call
Excellent telephone manner with clear communication skills
Strong technical and administrative skills
An outgoing and positive personality

Benefits:

Work in a beautiful office in the central city!
Monday to Friday hours – no weekend work
Ongoing training and development opportunities
Work for a well-known global brand in frontline customer service - great for CV building

If you feel a role that will challenge you every day, has a fun, fast paced working environment with a great team of people is for you then we want to hear from you. Click apply today! Reference: 140610

Madison Recruitment