Account Manager - Commercial

Willis Towers Watson

Auckland
Permanent
Full-time

1 month ago

This role will work in our Commercial Team in Auckland and will be responsible in all aspects of client service to maintain and grow an existing book of business.The role requires a diligent team player who can demonstrate excellent interpersonal, organisational and time management skills and who can contribute to all aspects of client service.The Role

Ensure that the client’s risk management and insurance broking programs are administered to ensure the delivery of high-quality services with a focus on client retention and business development
Full preparation of client documentation and ensuring 100% accuracy prior to distribution to clients and insurers
Develop and maintain relationships with insurers, clients and other key stakeholders (internal and external), representing WWTW in a professional manner
Maintain comprehensive client data on WTW systems, facilities and databases
Compare renewal terms with the previous year and re-negotiate if required
Collaboration with other colleagues to facilitate the growth and success of WTW
Work in conjunction with the support team to ensure the preparation and delivery of documentation
Liaise with Team Leader on any issues the team may be having and provide suggestions for improvement
Manage of client’s claims by responding to client’s calls and enquiries and providing advice on the claim process, liaising with internal Claims Team, insurance assessors as required and ensuring agreed claims standards are achieved as well as timely settlement of claims
Ensure all documentation is prepared in accordance with company service and compliance procedures

The Requirements

Excellent administrative and support skills in a dynamic and successful insurance broking environment
Insurance qualification and/or knowledge of the insurance industry desirable
Sound oral & written communication skills both on an individual and small group basis
Excellent report writing and correspondence skills
Ability to prioritise work and manage a diverse and busy workload
A team player with the ability to demonstrate credibility and gain trust
Proficient in all MS Office products
Good understanding of internet and intranet applications and usage
Willingness to learn and the desire to take on additional duties when required

Note: Employment-based visa sponsorship and/or assistance is not offered for this specific job opportunity.Why Join WTWWTW provides a competitive benefits package which includes the following (eligibility requirements apply):

Additional paid annual leave
Life, Income Protection and Trauma insurance
Annual bonus
Company paid salary continuance insurance
Hybrid working
Networks (Gender, Wellbeing, Pride)
Career Growth – internal opportunities and development programs

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more.At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds.We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Willis Towers Watson

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