Sales and Service Manager - Pukekohe

Farmers Trading Company

Pukekohe, Auckland
Permanent
Full-time

2 months ago

We are currently seeking a dedicated Sales and Service Manager to join our experienced and passionate Pukekohe management team!Are you an inspirational leader looking for that next step? Then don't miss this amazing opportunity to join New Zealand's most iconic department store and find out why celebrating 15, 20 + years of employment at Farmers is so common!Farmers is an iconic Kiwi brand serving the New Zealand market for over 100 years. We continue to bring on-trend merchandise, beautiful stores and an enjoyable shopping experience to our customers. None of this happens by chance. We search far and wide to find people who want to share our vision and help continue our journey.At Farmers we don't compromise on our presentation or customer service standards so you can rest assured that you will be working amongst high achievers. As part of a small team of Department Managers reporting through to our Assistant Store Manager you will enjoy the benefits of a wider support network both in store and regionally.As the Sales and Service Manager you will:

Drive department sales and take full ownership for the teams sales performance
Manage, coach, develop and motivate team to exceed sales budgets
Liaise with VM to ensure all visual elements (banners, windows, hot spots) are in place, on time before store opening
Drive a customer service culture across departments by ensuring high levels of customer service
Implement & communicate promotional plans for upcoming events

What we are looking for in our ideal candidate:

1+ years' experience in a similar position (Store Manager small store or Department Manager medium to large store)
Strong sales coaching competence - proven ability in coaching for sales improvement
Exceptional customer focus
Excellent team management experience - can motivate and coach a team to improve sales results

What's on offer:

We're all about career progression, and supporting our talent through internal succession planning, with many examples of employees that have progressed their career through promotions or transfers across different stores
Endless opportunities to grow and develop your skills with ongoing training and development
The opportunity to complete nationally recognised qualifications
A comprehensive online learning database specifically tailored to each role in the business
Generous staff discounts across the Farmers and James Pascoe Group
Competitive salary and management incentive scheme on offer
A workplace which gives you a sense of belonging

Supporting Our CommunityFarmers work with a carefully selected group of New Zealand charities to create community-based initiatives to raise awareness, education and funds, to better people's lives.This a permanent full-time role and will involve weekend work and flexibility for early starts and late nights as part of the management roster.If you are up to the challenge of being a hands-on Department Manager who knows how to lead and motivate your team, build a positive culture, control stock flow, manage reserves and daily merchandising and assist with loss prevention, then we are keen to speak with you.Entitlement to work in New ZealandIn accordance with the Immigration Act 2009, you will be asked to provide evidence of your entitlement to work in New Zealand during the selection process. If invited to interview, you will be required to bring original documentation with you. Please refer to our Frequently Asked Questions on our Contact Us page for more information.

Farmers Trading Company

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