b2b customer service representative
Randstad
- Auckland
- $60,000-70,000 per year
- Permanent
- Full-time
- Become a client champion: Collaborate with clients to build strong, trusting relationships that foster long-term partnerships.
- Master problem-solving: Provide exceptional customer service through inbound calls, live chats, and emails, proactively resolving inquiries and going the extra mile to impress.
- Grow client value: Leverage your understanding of B2B needs to identify upselling and cross-selling opportunities that enhance client success.
- Team player extraordinaire: Work seamlessly with internal teams to deliver exceptional client experiences and resolve complex issues effectively.
- Data-driven decisions: Analyze performance metrics to identify areas for improvement and implement strategies to boost client satisfaction.
- You have proven success in a B2B customer service environment (bonus points!).
- You're a communication champion with excellent written and verbal skills, and a knack for building strong relationships.
- You understand B2B customer needs and expectations inside-out.
- You're a problem-solver with a proactive approach and a passion for exceeding expectations.
- You're a continuous learner who thrives in a fast-paced environment and can manage multiple priorities effectively.
- A competitive salary of $68,748 per annum.
- The opportunity to work within a dynamic and supportive team.
- Be part of a global company introducing innovative products.
- This is not a cold calling role (phew!).
- We are only accepting applications from candidates eligible to work in Aotearoa New Zealand.
- This is an in-office position and is not a hybrid role.
- We are ideally looking for candidates with experience in: Account management
- Telesales
- sales
- customer service