Senior Customer Service Broker
Aon
- Wellington
- Permanent
- Full-time
- Lead any requests that are more complex in nature
- Provide service and support to our larger accounts within the Group Schemes portfolio
- Work collaboratively with our leadership team providing additional support with the coaching and mentoring of the team
- Reviewing and updating procedures, as well as effectively recording and distributing these changes as necessary
- This role will allow you to start building and growing a strong network internally across our organisation, with our providers and our clients
- Your valued contributions will play a key part in the delivery of our Group Scheme Services
- With our commitment to your development, this career pathway could see you progress into a subject matter expert or open up opportunities for lateral moves across other areas of the organisation
- You will have access to a range of benefits that we hope will make an impact on your life when and where it matters most including access to a range of subsidised insurance coverage – Life, Income and Trauma, Partially Subsidised Southern Cross Health Insurance, access to extensive Wellbeing programmes, and a reward leave programme
- A demonstrated background in Customer Service from within an inbound Contact Centre environment
- You will have effective communication skills, the ability to negotiate, handle difficult conversations with confidence, and provide compassion and support to our clients who may be experiencing challenging circumstances
- Results and self-driven, with the ability to prioritise work for yourself and others as required
- Experience with coaching and mentoring more junior members of the team would be an advantage
- The ability to chip in to continuously improving our processes and uplifting the capability of others through your experience