Support Analyst - ERP
Datacom
- Auckland
- Permanent
- Full-time
- Service delivery and change processes for our support issues and requests
- Management and administration of a backlog and related service delivery plans
- System issues and requests data, ensuring the data is accurate and up to date
- Reporting to senior managers and our stakeholder groups and teams on our service delivery
- Owning and working with others to sufficiently resolve system issues and requests
- Basic system admin tasks
- Engagement with users at all levels in the wider Datacom group on their system issues and requests
- Change and release processes and procedures, overseeing and managing the end to end process
- Support the management and administration of system maintenance activities
- Provide guidance and advice within the latitude of established company policies, procedures and processes in order to resolve system issues and requests
- Be part of an effective team that works collaboratively toward achieving the organisations delivery goals
- Identify and implement opportunities for continuous improvement and build a culture of service excellence
- Display a high level of operational discipline, ensuring that Datacom processes, policies and procedures are followed and adhered to
- Excellent verbal and written communication skills
- Excellent customer relationship building and management skills
- Strong analytical and problem-solving skills
- Strong service delivery and user support experience and background
- Experience working with ERP systems desirable
- Experience with Atlassian - Jira, Confluence and Zephyr
- Desire and ability to learn fast on the job and through formalised training opportunities
- Technical mindset and passion for technology
- Strong desire and drive to make an impact and difference