Customer Experience Consultant
FleetPartners
- Ellerslie, Auckland
- $65,000-70,000 per year
- Permanent
- Full-time
- ASX 300 listed financial services organisation
- Flexible & hybrid working arrangements
- Ellerslie location
- work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?
- understand the strategic direction of your organisation and how your effort contributes to success?
- work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
- work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
- be recognised and rewarded for your performance?
- work for an organisation where ‘C-A-R-E’ are their values?
- have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?
- Responsible for the management of a variety of customer queries.
- Point of contact for all "in life" customers.
- Proactively contact customers and internal stakeholders to resolve customer cases and queries
- Be actively available to answer inbound calls and email queries from customers
- Manage and prioritise a combination of both inbound phone and email-based customer cases and queries.
- Demonstrated ability in a fast-paced customer service environment.
- Excellent verbal and written communication skills.
- High attention to detail, problem-solving skills and ability to multitask.
- Ability to work both autonomously and as part of a dynamic team.
- Passionate about providing the best customer experience when resolving queries.
- Prior experience in an inbound customer call-centre environment.
- Ability to adapt to different customer queries and apply knowledge of various products and services.
- Fleet or leasing experience or exposure in the automotive industry desirable.
- 5 additional days of annual leave per year
- 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
- a ‘Dress for your Day’ policy.
- flexible and hybrid working arrangements.
- Southern Cross Health Care
- an extensive range of other employee benefits