Logistics Customer Experience Manager
Kinetic Recruitment
- Wellington
- $130,000 per year
- Permanent
- Full-time
- Full-time role Monday - Friday 8.30 am - 5.00 pm
- Work towards a fulfilling career path with endless opportunities for your growth and development.
- Competitive Salary of up to $130,000 + Benefits Package
- Lead, direct, and optimise the local Customer Care team to ensure customer excellence and sustainable growth.
- Utilise your forwarding and market knowledge to drive service improvement initiatives, ensuring customer satisfaction and engagement.
- Collaborate closely with operational and commercial stakeholders to optimise the customer experience.
- Take ownership of sales activities and ensure seamless customer onboarding.
- Champion continuous improvement of processes and controls, including effective customer complaint management.
- Facilitate seamless information exchange and collaboration with your team and other stakeholders for efficient shipment management.
- Strong problem-solving abilities, with the capacity to think creatively and maintain composure under pressure.
- Exceptional organisational skills, including proficient task prioritisation, effective time management, and meticulous attention to detail.
- Outstanding communication skills, both written and verbal.
- Exemplary interpersonal abilities, enabling positive and constructive collaboration with diverse stakeholders.
- At least five years in the logistics field, with a comprehensive understanding of Logistics and operations.
- Previous leadership and coaching experience is highly beneficial, with a genuine drive and enthusiasm for guiding and motivating teams.