Food and Beverage Team Leader - Novotel Christchurch Airport
Hind Management
- Canterbury
- Permanent
- Full-time
- Prepare daily banking and cash flow reports, supervise cash handling and banking procedures
- Continuously works to improve the efficiency of the restaurant by optimising productivity with the lowest possible cost. Studies and examines operations, administers cost reduction exercises throughout the hotel
- Maintain a comprehensive and current understanding of Liquor Licensing Laws and Host Responsibility.
- Ensure that all colleagues understand and uphold the hotel's code of responsible service of alcohol –
- Use a leadership style that creates a positive environment where colleagues are motivated to deliver consistently high standards of service.
- Communicate effectively with subordinates and managers.
- In conjunction with superiors, participates in training and development.
- Conduct on-the-job training in accordance with the departmental standards and procedures and maintain a record of progress for each staff member, i.e. coffee training, sequence of service, etc.
- Ensure the correct and careful use of all equipment in the department
- In liaison with superiors, assist in the development, implementation and monitoring of a comprehensive training program that addresses the needs of the department.
- Ensure that all staff are orientated; including polices & procedures, all hotel service standards and roles/responsibilities
- To ensure that all guests are provided with superior customer service at all times.
- Take appropriate action on all guest feedback whether positive or negative, and actively install a totally guest focused and continuous improvement approach throughout the department.
- Previous food and beverage experience essential; minimum of 3 years of food and beverage experience in a 4-star hotel or equivalent (NZQF Diploma (ANZSCO Skill Level 2)
- Available to work a minimum of 30 hours per week
- Flexible to work rostered shifts, including weekends, late nights and public holidays.
- A passion for customer service
- Previous Senior Food & Beverage experience within a busy environment
- Working knowledge of Microsoft
- Advanced Computer Skills – MS Office Suite
- Knowledge of PMS such as Opera (Would be advantageous)
- Holding a valid LCQ (Preferred but not essential) or GM License
- Valid Rights to Work in NZ
- Discounts at our hotels, restaurants and spas across our network
- Staff, family and friends rates at our hotels
- Meals on duty and uniform provided
- Excellent reward & recognition events
- Service and anniversary gifts and benefits
- Wellbeing programme including Health insurance discounts
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own online digital learning platform
- Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment